Michigan Public Service Commission (MPSC)-video/cable dispute resolution

The Michigan Public Service Commission (MPCS) is responsible for implementation and oversight of Public Act 480 of 2006- Uniform Video Services Local Franchise Act.  Section 10 of the Act provides a video/cable dispute resolution process at MPSC to be used by customer, providers and franchise entities (municipalities).  This dispute resolution process allows customers who are unable to resolve their video/cable television complaints with their provider to file a complaint with the MPSC.

To file a complaint:  http://www.michigan.gov/mpsc/0,4639,7-159-49641---,00.html

The webpage includes information such as the complaint process, the Act, a current listing of active video/cable providers in Michigan.

The link to Consumer Tip sheet: http://www.michigan.gov/documents/mpsc/video_cable_complaints_437708_7.pdf

Options for filing video/cable complaint, online, telephone, fax or mail.

Michigan Public Service Commission                       Telephone: 800-292-9555

Attn: Video Franchise                                                   Fax: 517-284-8200

P.O. Box 30221

Lansing, MI 48909

The MPCS doesn't have authority regarding satellite television complaints or internet services.  Customers should contact the Federal Trade Commission at (877) 8388 or Michigan Attorney General's office at (877) 765-8388 for these type of complaints.